Refund & Return Policy

Last Updated: August 5, 2026

At Hommivo™, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and original components.
• Be accompanied by proof of purchase or your order number.

Items That Cannot Be Returned

The following items are not eligible for return unless they arrive damaged or defective:

• Gift cards.
• Final sale or clearance items.
• Personalized or custom-made products.
• Products damaged through misuse, neglect, or improper handling.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photos of the item.
• Photos of the packaging (if applicable).
• A brief description of the issue.

We will review your request and arrange a replacement, exchange, or refund where appropriate.

How to Start a Return

To initiate a return, please contact our Customer Support Team before sending any item back.

Email: hommivo1@gmail.com

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect, damaged, or defective product), customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our support team.

Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be cancelled. In this case, please follow our return process after delivery.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank, as processing times vary.

If you have completed these steps and still have not received your refund, please contact us.

Need Help?

If you have any questions about returns or refunds, our Customer Support Team is happy to assist.

Email: hommivo1@gmail.com